Returns & exchanges

Items must be unused, in their original condition and returned in the original packaging. Unpack a piece, live with it for a few days, and keep the packaging until you are sure.

For hygiene reasons we cannot accept returns on used candles, opened bedding or any item that has been personalised or marked final sale. Made-to-order and custom-sized furniture is not returnable unless faulty.

Contact us with your order number, the piece you want to return, and whether you would prefer a refund or an exchange. We will reply within one business day with the return address and next steps.

Pack the item securely — ceramics and glass need their original inserts — and include the order number inside the parcel. Return shipping is paid by the customer unless the item arrived damaged or incorrect, in which case we cover it.

Once your return is received and inspected, we refund the original payment method through Wix Payments within 5 business days. Your bank may take a further 3–10 business days to show it.

Original shipping charges are not refunded unless the return is due to our error. Exchanges ship free within Canada.

If something arrives broken, chipped or is not what you ordered, contact us within 14 days of delivery with your order number and a photo of the piece and its packaging. We will ship a replacement or refund you in full, including shipping.